Privacy Policy

Last Updated: December 17, 2025

 

This Privacy Policy describes how Taylor Home Services ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website www.taylorhomeservices.co.uk (the "Site") or use our services.

We are committed to protecting your privacy and handling your data transparently and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide

• Name, email address, phone      number, address, or other details when you fill out forms (e.g., contact      forms, service requests, quote requests, newsletters, or account      registration).
• Payment information if you book      services or make purchases (processed securely by third-party providers).

Automatically Collected Information

• Usage Data: IP address, browser type,      operating system, referring pages, pages viewed, time spent on pages, and      similar analytics data.
• Cookies and Tracking      Technologies:      We use cookies, web beacons, and similar technologies to enhance your      experience, analyze usage, and deliver personalized content. See our      Cookies section below for details.

We do not collect special category personal information (e.g., health data, racial or ethnic origin, or political opinions) unless explicitly provided by you and with your explicit consent.

2. How We Use Your Information

Legal Bases for Processing (UK GDPR) We process your personal data only where we have a lawful basis, including:

• Performance of a contract: To provide our services,      schedule appointments, process requests, and fulfil bookings.
• Consent: For marketing communications      (e.g., newsletters) – you can withdraw consent at any time.
• Legitimate interests: To improve the Site, analyse      usage, personalise content, detect fraud, and communicate service-related      updates.
• Legal obligations: To comply with applicable      laws.

We use the collected information for the following purposes:

• To provide and maintain the Site      and our services.
• To schedule appointments,      process requests, and send confirmations.
• To communicate with you,      including responding to inquiries, providing quotes, and sending updates      or newsletters (with your consent).
• To improve the Site, personalise      content, and analyse usage trends.
• To detect, prevent, and address      technical issues or fraud.
• To comply with legal      obligations.

3. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences.
• Analyse Site traffic.
• Serve targeted advertising (if      applicable).

You can manage cookies through your browser settings. Disabling cookies may limit Site functionality.

We may use third-party services like Google Analytics. For more on Google's practices, visit Google's Privacy Policy.

4. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Service Providers: Third parties that help      operate the Site and our business (e.g., hosting, analytics, payment      processors, scheduling tools), acting as processors and bound by data      protection agreements.
• Legal Requirements: If required by law, court      order, or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger,      acquisition, or asset sale (with appropriate safeguards).

5. Data Security

We implement appropriate technical and organisational measures to protect your information, including encryption and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights (UK GDPR)

As a UK resident (or where UK GDPR applies), you have the following rights:

• Access: Obtain a copy of your personal      data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion ("right      to be forgotten") in certain circumstances.
• Restriction: Limit processing in certain      cases.
• Portability: Receive your data in a      structured, machine-readable format.
• Object: Object to processing based on      legitimate interests or direct marketing.
• Withdraw consent: At any time where processing      relies on consent.
• Complain: Lodge a complaint with the UK      Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, contact our Data Protection Officer at contactus@taylorhomeservices.co.uk. We will respond within one month (extendable in complex cases) and verify your identity where necessary. We do not charge for requests unless manifestly unfounded or excessive.

7. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal data from children without parental consent where required.

8. International Data Transfers

If we transfer your personal data outside the UK (e.g., to the US), we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or Addendum to the EU Standard Contractual Clauses.

9. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy or to comply with legal obligations (e.g., up to 7 years for financial records).

10. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via the Site or email. Continued use constitutes acceptance.

11. Contact Us

For questions, to exercise rights, or to contact our Data Protection Officer:

• Email: contactus@taylorhomeservices.co.uk
• Address: 221 Ormskirk Road, Newtown, Wigan, WN5 9DN